FREQUENTLY ASKED QUESTIONS

1

Are prices excluding or including VAT?

All prices are exclusive of sales tax on giftcards and freight.

2

How do I redeem my card?

You redeem your card using the credentials found on the backside of the card.

3

I can't redeem my card?

Make sure that you have entered the correct number and password that you find on the backside of the giftcard. You can only redeem your gift once.

4

Do I need to keep my giftcard after I have redeemed it?

Yes, it is important that you save the ggiftcard. With help of your giftcard number we can track your order faster.

5

Is there more items to choose from than those found on the page?

You can not choose the other items than the ones on the website. But the range of products is constantly changing over time, with patience, you will always find other products and options.

6

Can I regret my choice?

You can not change your gift once you have made your choice.

7

I received faulty goods or the wrong product, what do I do?

If you received the wrong item from the one you have ordered , or that your item is damaged and you'll hear from you . We will return as soon as possible and explain how the complaint will be handled. We do not accept returns sent by mail. Complaints must be made within 8 days after you received the gift.

DELIVERY TERMS

1

What is the delivery time of my chosen gift?

After you have chosen your gift , it will take between 7-21 business days.
 
If delivery is made to your department or your office your office will have the information about the actual delivery time. Usually the gifts are delivered once before Christmas and after Christmas. If you are unsure, you can contact customer service for exact details of what applies to your card.
 
2

How do I know if my order is registered?

When you place your order, you always get an order confirmation via email. The prerequisite is of course that you entered the correct email address. If you are unsure if your order went through, you can either a, Test and log on to the card. If you can log in your order has not been registered. b, Track your order using the link found above (Track your gift). You can enter either the order number or giftcard number.

3

How do i get informed about my gifs status?

Once we've sent out your gift and it arrived next to the delivery point will be sent out a notification via SMS, email or letter. You can enter and search your package under the link search packet. There is information if it is to treat with us. It has sent out to the delivery point, you can track the package by sending number.

4

Who do you send out my gift with?

We use Schenker on all our parcels and you can not change distributor. Schenker uses the postal delivery points in rural areas where no Schenker agents are registered. Delicacies packed in the cold pack and sent directly from a distributor that uses the postal appropriate services.

5

Can I choose the deliveryplace when ordering my gift?

We have a system on the website where the nearest delivery is automatically selected depending on the postcode you fill in. However, there is sometimes the opportunity to change the selection of delegates to the one that might be crossed more frequently than the default. It depends on which product to choose and the weight of it. 

6

Can someone else collect my selected package?

Whoever is on the order must personally pick up the package. Otherwise it requires a signed authorization for someone else to pick up the package.

7

Can I change the selected deliverypoint after I placed my order?

Unfortunately, you can not change the selected agent after the order has been placed. It is therefore very important that you fill in the correct address and choose the agent that suits you best.

8

Why should I enter my email and my mobilephone number?

If you fill in e mail or cellphone, you will be alerted quicker and be able to collect your gift.
 
9

I have sent mail?

It is important that you enter the address you live in the present situation. Uninstall / package after NOT sent to your new address if you entered your old.
 
10

The gift has been returned to the sender. How do I?

The gift item is on at the servicepoint for 20 days. After that time has expired so it is returned to the sender. If you do not collect your goods after the time has expired, we can send it back but then have to charge a extra cost for this.
 
11

The product I want is no longer a choice?

Some products are extra high demand and even though we have large stocks of all articles, it sometimes happens that some products run out. When this occurs, the product is automatically removed from the side of our store systems. We try to replace this item with a similar product to the extent possible. Sometimes it may be that the item for a shorter time are out of stock, but the latter is on stock again. Then the goods laid up again as soon as it comes in. If you have questions or concerns regarding this please contact our customer service and they will help you to answer your questions.